LunarPages refers to their customer support as priority support. It is obvious that they do make quality customer service and support their priority. LunarPages offers several different methods of customer support.
The support page is easy to access from the LunarPages website. This page offers links to many helpful resources. LunarPages offers a support forum where customers or potential customers can sign up for an account. The forum offers updates and announcements pertaining to LunarPages. There is also a category where people can ask presales questions.
A knowledge base with answers to common questions is also located on the support page. The knowledge base is divided into various categories making it easy to find answers.
LunarPages includes flash tutorials on the support page. There are tutorials for shared web hosting, dedicated hosting and virtual private server hosting customers. All of the support resources help customers learn how to maximize their hosting experience.
The fastest and most effective way to receive answers to technical questions as well as other support issues is to use the ticket system. LunarPages recently made changes to their help desk, which is now the new and improved LunarDesk. The nice thing about this new system is that customers can still access support tickets from the last six months. Customers can count on a knowledgeable and skilled support staff answering their support tickets. Quick replies can always be expected when accessing the help desk.
Email support is also offered by LunarPages. Twenty-four customer support is available when using email and LunarDesk customer support. This web hosting provider also offers telephone support. However, this support method is not available 24/7.
LunarPages makes it simple to access up to date information about their network as well. Customers can call the network status line to gain information about the current status of the network. This line is accessible twenty-four hours per day.
Only top-notch technicians are hired by LunarPages. They are ready to solve any technical issues that a customer might have 24/7. Their technicians are trained to response quickly and effectively to any technical support issues.
LunarPages provides industry leading customer care. In fact, they have award winning customers support. There are several features of their customer support that makes their customer service so superb. Skilled and knowledgeable technicians are always ready to answer questions and to troubleshoot any hosting problems for their clients. Anyone who responds to customers support tickets, emails or telephone calls will be friendly and helpful. LunarPages also offers fast response times with their award winning support.
LunarPages Site Screenshot (http://www.lunarpages.com)
